Loading... Please wait...

CUSTOMER SERVICE: Warranty

Warranty

All of our inflatable boards are guaranteed against manufacturing defects for a period of 2 years from the date of purchase. Our paddles and accessories are guaranteed against manufacturing defects for 1 year. This warranty applies only to the original purchaser and may not be transferred. Proof of purchase must be presented at the time of the warranty claim.

If a part or product is defective within warranty time, please contact us through our contact channels available on this website. We will need a detailed description of the problem and photos.

After analyzing your request, our team will determine if the gear will be repaired, replaced, or refunded at our option without any additional cost for you.

This warranty is limited and does not apply to damage caused by accidents, abuse, misuse, unauthorized modification or repairs, heat, excessive exposure to sunlight, improper handling or storage, use in commercial, rental or teaching environments or any other irresponsible use. Cosmetic flaws do not affect the functionality and performance of the board and are not applicable.

Take a look bellow at the instructions for keeping your Supflex in good condition.

If your product is out of warranty and you encounter a problem please get in touch. We want to help if we can.

Instruction for keeping your Supflex in good conditions

With some basic care you can extend the life of your equipment:

Do not leave your board exposed to the sun when you are not using it. If there is no shade nearby, deflate your board reducing the pressure. The sun can cause damage to plastics in the long run, and hot air expands, causing the pressure in the boards to go above the recommended PSI.

Always clean your board and gear with fresh water after you use it, and make sure it's complete dry before storing away.

When travelling with boards inflated, keep in mind that they will gain pressure from heat AND from altitude. Don’t let your boards get too much pressure in them, since explosive decompression from over-inflation voids your warranty.

Don't use more pressure than the recommended.

Keep the valve closed when the board is deflated near water to avoid water from entering inside your board, as this will damage the internal stitching. Water inside the board will VOID your warranty.

Roll the pump (hoses DETACHED) inside the board, and then put the board in the bag. This will protect your pump in transit.

Don’t put weight on top of your boards when they’re rolled up.

Watch out for sharp object and obstacles when riding your board. Although our boards can usually support really hard slams - hard and sharp objects (like rocks and reefs) can perforate the plastic surface causing air leakage. This type of damage is not covered in your warranty.